Responsibilities and Duties may or may not include the following:
Welcoming patients and visitors, answering the telephone, and answering any inquiries.
Scheduling appointments and keeping those appointments on time
Assisting patients with completing necessary forms and documentation
Keeping a clean and calm reception area
Processing billing and payments using medical software
Liaising with Medicare and private health funds
Faxing, scanning, filing, and mailing documentation
Comforting distressed patients: This may range from simply fixing any appointment issues that may arise to being the voice of comfort during times of extreme stress and emergencies.
Equipment sterilization and cleaning
Monitoring and ordering stationery and clinical supplies
Booking and organizing staff and doctor meetings
Maintaining information confidentiality at all times